Refund policy
At Prospyrity, every natural crystal, raw pyrite cluster, and all products are vertified, carefully packaged with protective packaging, and energized through authentic Vedic rituals prior to dispatch.
We offer a 7-Day Return and Replacement Window from the date of verified delivery to ensure complete peace of mind with your purchase.
1. 7-Day Replacement & Return Eligibility:
You may request a replacement or return within 7 calendar days of order delivery under the following conditions:
Transit Damage: The product arrived cracked, broken, chipped, or shattered.
Manufacturing Defect: Damaged bracelet cord, loose frame glass, or defective fittings upon delivery.
Incorrect Item Received: The product variant, size, or stone type differs from your confirmed order invoice.
Note: The item must be unused, in its original packaging, and accompanied by the original lab certificate, invoice, and all included spiritual accessories.
2. Mandatory Unboxing Video Requirement
Natural crystals and framed Vastu artifacts are delicate mineral specimens. To ensure prompt claims processing and eliminate transit dispute delays with courier partners, a 360-degree, continuous unboxing video is required for all damage, defect, or missing item requests.
Unboxing Video Guidelines:
The video must begin before opening the tamper-proof outer package, clearly displaying the printed shipping label with the tracking/AWB number legible.
The video must be one single, uncut recording (no pauses, cuts, edits, or filters).
The video must show the parcel being opened and the product inspected in clear lighting.
Claims submitted without a clear, continuous unboxing video cannot be approved for return or replacement.
3. Natural Mineral Characteristics (Not Eligible for Defect Claims)
Every crystal, raw pyrite stone, and gemstone bracelet sold by Prospyrity is formed naturally by the earth.
Natural internal fractures, mineral inclusions, surface pitting, rough textures, and slight color or luster gradients are natural characteristics of genuine, untreated minerals.
Small differences in stone weight, shape, and bead banding compared to digital catalog photos are expected in natural specimens and are not considered manufacturing defects or damage.
4. Non-Returnable & Non-Refundable Products
Returns and refunds will not be accepted in the following circumstances:
Requests submitted after 7 calendar days from the courier delivery timestamp.
Crystal bracelets, malas, or jewelry that have been worn, resized, cleansed, or used in personal pooja/rituals.
Products showing physical damage caused by drops, impacts, exposure to water/chemicals, or improper storage after delivery.
Subjective dissatisfaction or "change of mind" requests (e.g., "I changed my mind" or "I expected a different metaphysical feeling").
Products returned without original packaging, certificates, and accessories.
5. Step-by-Step Return & Replacement Process
Submit Request: Within 7 days of delivery, send an email to sauravkumawat55@gmail.com | support@prospyrity.in or message our WhatsApp support line at +91-8952943514.
Provide Details: Include:
Order ID (e.g., #P1001)
Delivery date and registered mobile number
The complete, uncut unboxing video
High-resolution close-up photos of the damage or defect
Verification: Our quality audit team will verify your claim within 24 business hours.
Resolution:
Free Replacement: A fresh, verified replacement unit will be dispatched via express air courier at zero additional cost.
Reverse Pickup: If a physical return is required, we will arrange a reverse pickup from your delivery address. Please pack the item securely using the original protective bubble wrap.
Out-of-Stock Fallback: If an exact replacement is unavailable, you will receive your choice of an equal-value exchange or a 100% full refund.
6. Refunds & Cancellations
Order Cancellations: Orders can be cancelled within 6 hours of placement or prior to courier tracking generation (whichever is earlier) for an immediate full refund.
Prepaid Order Refunds: Once approved, prepaid transactions (UPI, Credit/Debit Cards, Net Banking) are reversed back to the original payment source within 5 to 7 business days.
Cash on Delivery (COD) Refunds: If an approved claim for a COD order cannot be replaced, the refund will be transferred via NEFT/IMPS or UPI within 3 to 4 business days after verifying your beneficiary bank details.
Refused Deliveries (RTO): Cash on Delivery orders repeatedly rejected at the doorstep without prior cancellation or valid cause will result in the suspension of future COD ordering privileges for that account.
7. Support & Inquiries
Brand: Prospyrity
Email: sauravkumawat55@gmail.com | support@prospyrity.in
WhatsApp / Phone: +91-8952943514
Support Hours: Monday to Saturday | 10:00 AM – 6:30 PM IST
Please note that returns will need to be sent to the following address: G3, 10/69, Indraprastha Colony, Choradia City, Kamla Nehru Nagar, Ajmer Road, Jaipur, Rajasthan 302021